Privacy Policy

1. Data Controller

[Your Korean Business Name / 상호] ("we", "us") is the data controller for personal data processed through tragrammers.com and the Tragrammers Service.

Registered address: [Registered Business Address, Republic of Korea]. Contact: [email protected].

2. Scope

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit our website, create an account, purchase licenses, use license validation, or contact support.

This Policy is intended to meet common global privacy expectations, including principles relevant to the EU/UK GDPR and the Republic of Korea's Personal Information Protection Act (PIPA), where applicable.

3. Personal Data We Collect

We may collect the following categories of data:

• Account data: email address, name, password hash, account status;
• License and purchase data: order history, product purchased, plan type, coupon usage, payment status, license keys, subscription dates;
• MT5 account data: MT5 account numbers you register for license binding and validation;
• Technical data: IP address, browser user agent, device information, logs of license validation requests;
• Communications: support requests and correspondence;
• Marketing preferences where you opt in.

4. How We Use Personal Data

We use personal data to:

• provide, operate, and secure the Service;
• process purchases, subscriptions, and license issuance;
• validate licenses and prevent unauthorized use;
• communicate about account, billing, security, and service updates;
• comply with legal obligations and enforce our Terms;
• improve the Service through analytics and troubleshooting, where permitted;
• send marketing communications only with your consent where required.

5. Legal Bases (EEA/UK Users)

Where GDPR applies, we rely on: (a) contract performance (providing the Service you requested); (b) legitimate interests (security, fraud prevention, service improvement, B2C communications where appropriate); (c) legal obligation; and (d) consent where required (e.g., certain marketing cookies or communications).

6. Sharing of Personal Data

We do not sell your personal data. We may share data with:

• payment processors and billing partners to complete transactions;
• hosting, infrastructure, email, and security providers that process data on our behalf under contractual safeguards;
• professional advisers or authorities when required by law, court order, or to protect rights and safety;
• successors in the event of a merger, acquisition, or asset transfer, subject to this Policy.

7. International Transfers

Because we serve users globally and may use infrastructure located outside your country, your data may be transferred to and processed in the Republic of Korea and other countries that may have different data protection laws.

Where required, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

8. Retention

We retain personal data only as long as necessary for the purposes described in this Policy, including to comply with legal, tax, and accounting obligations, resolve disputes, and enforce agreements.

License, order, and validation logs may be retained for security and compliance even after account closure, for a limited period unless a longer period is required by law.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, receive a portable copy of your data, or withdraw consent.

EEA/UK users may lodge a complaint with their local supervisory authority.

Korean users may exercise rights under PIPA, including access, correction, deletion, and suspension of processing, by contacting us.

To exercise rights, email us at the contact address below. We may need to verify your identity before responding.

10. Cookies and Similar Technologies

We use essential cookies and similar technologies necessary for authentication, security, and core site functionality.

Non-essential analytics or marketing cookies, if introduced later, will be disclosed and managed in accordance with applicable consent requirements.

11. Children

The Service is not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us and we will take appropriate steps to delete it.

12. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal data. However, no method of transmission or storage is completely secure.

13. Changes

We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date.